FAQ

How does HotelCompas work?

HotelCompas is online system where you can create, exchange and sell vouchers for hotel stays. To have access to HotelCompas you need to register and login.

What is a voucher in HotelCompas?

Voucher is official document generated in HotelCompas. It has standardized format and confirms your right for stay in hotel. Voucher has unique identificarion number and all details of stay – hotel name, conditions and dates.

How do I see list of participating hotels in HotelCompas?

You can see the list of Hotels once you register and login to HotelCompas web-site. Then you can click on “Hotels” button in upper-left menu and open hotels list.

Help! What if I need to cancel?

If you have to cancel because of an unexpected circumstances out of your control, please reach out to us with full details via email leon@hotelcompas.com. We will review your request and will try to help solution.
Please note that at the moment all vouchers are non-refundable. In case of unforeseen circumstances out of your control we might be able to support you with refund, however that will be considered on case to case basis.

How do I contact HotelCompas support if I have more questions?

Our support team is there working for you Mon – Fri 09.00-18.00 (CET) and Sat-Sun 12.00-16.00 (CET).
You can write us an email to leon@hotelcompas.com or WhatsApp message to +359893916563 We will be happy to help you.

How do I register my hotel in HotelCompas?

• Create account in HotelCompas – use “Register” button for that and follow simple steps. Please use your official business/work email for registration.
• Then login to HotelCompas and click on button “Register Hotel”. Follow simple steps and fill in information about your hotel.
• Once you register your hotel don’t forget to add description and photos. For that navigate to your account, click on “My hotels” and “Edit” button near your hotel name. Then add short and full description and upload photos (2MB max each). We highly recommend to put short description in English language.

How do I create voucher to exchange room nights with another hotel?

• Register your account and your hotel in HotelCompas.
• Login and click on “Hotels” button in upper-left menu to open list of hotels interested to exchange room nights.
• Choose hotel with which you want to make exchange and open its page by clicking on hotel name.
• Click on blue button “Request a chat” under hotel’s photos. Then click on pop-in button “as 'your Hotel name'”.
• Then discuss and agree with another hotel details of stay and how many room nights you can offer in return. Once you reach the agreement, click on button “Create voucher”.
• In Voucher form set Voucher type as “barter”. Then put stay conditions (room type, meals availability, additional services, etc.) in “Living conditions” field.
• Set arrival and departure dates (when Hotel Manager from another hotel will come to stay at your hotel).
• Click on button “create voucher”. You will see page confirming that voucher was created. Congratulations, your voucher was created.
• Then click on “Dashboard” option in upper-right menu. Click on button “My vouchers” on the left side. Then you will see list of all your vouchers with details and identification numbers.
• Hotel with which you do exchange, in return will create the voucher for you too. You will have a pdf version of voucher available for you at any time for downloading and printing.

What is redemption period for hotel vouchers?

The redemption period and conditions of stays are agreed between hotels who make exchange. You and the other hotel with which exchange is made, have a freedom to set up exchange conditions as you see fit the best.
HotelCompas main goal is to make sure that the exchange agreement is officially recorded and that that barter/voucher sale transaction is safe.

How to sell unused exchanged stay to tourists?

If you want to sell your unused voucher, you need to create voucher for marketplace from it in HotelCompas. You set the price that you think makes sense. Then voucher and details of stay (room type, meals incl. or excl., etc.) will be confirmed by hotel where allotment is. Then voucher is published in marketplace and tourists can buy it.
HotelCompas is taking care of marketing. If you want to promote your voucher via your own network, you are free to do it as well.

Who processes the payment and what is HotelCompas commission?

There is no commission for vouchers creation and exchange between hotels.
HotelCompas commission applies only for vouchers sold to tourists. It is 10% of voucher full price.
HotelCompas commission applies only for vouchers sold to Travel Agencies. It is up to 10% of voucher full price.
HotelCompas securely processes the payment and after stay is verified transfers vouchers price less commission to hotel who sold the voucher via bank transfer.

How do I set the price for voucher if I want to sell my allotment to tourists in HotelCompas marketplace?

You have a freedom to set any price that you want. Our recommendation is to check the current price for stay in hotel that you are trying to sell in internet and make a discount from that price. It will your voucher competitive and will increase probability of sale.

I have a guest who wants to stay at my hotel and uses voucher. How do I validate voucher in HotelCompas?

When guest arrives and gives your printed voucher for stay in your hotel, you need to login to HotelCompas. In “My vouchers” you will see the list of all vouchers related to your hotel. Use identification number to find voucher in the system. Mark it as used in HotelCompas. Don’t forget to wish your guest a pleasant stay.

How do I create voucher to sell stay to Travel Agency?

• Register your account and your hotel in HotelCompas.
• Login and click on “Marketplace” button in upper-left menu to open list of hotels interested to exchange room nights.
• Click on button “Create a discount voucher”
• Choose hotel with which you want to sell by clicking on hotel name in dropdown that appears.
• In Voucher form put stay conditions (room type, meals availability, additional services, etc.) in “Living conditions” field.
• Set arrival and departure dates (when Hotel Manager from another hotel will come to stay at your hotel).
• Set the price of voucher – total price of stay at which you want to sell it to Travel Agency.
• Click on button “create voucher”. You will see page confirming that voucher was created. Congratulations, your voucher was created.
• Travel Agencies will be notified about your voucher and will be able to buy it directly in HotelCompas marketplace.
• HotelCompas will support with payment collection, booking details and contact to Travel Agency.
• HotelCompas will support with payment collection, booking details and contact to Travel Agency.
• Payment by Travel Agency is done at the same time as it buys Hotel voucher. Therefore risk of payment default is minimized. HotelCompas transfers payment to Hotel as per Terms and Comditions. Our standard practice is to transfer payment to Hotel after confirmation of Guest’s check-in.

Which Travel Agencies work with HotelCompas?

HotelCompas has partnered with many Travel Agencies around the world. We are working with all types of TAs from big to small. However, our main focus is work with local Travel Agents who know their market well, have strong reputation and put customer satisfaction first.

I have a voucher and going to stay in hotel with it. What should I do prior to travel and upon check-in?

You need to download and print voucher that you are using for your stay. When you arrive at hotel, give printed voucher to reception clerk.

I am a tourist and I want to buy a voucher in HotelCompas. How does it work?

Register and login to HotelCompas web-site. Check “Marketplace” to see all currently available vouchers. That will open for your list of all available for sale vouchers. Choose the voucher your wish to buy and simply follow the steps systems asks you to perform. Once you paid for the voucher you will get the pfd version of it for your use. Please save it and take printed version to hotel to show it upon check-in.
HotelCompas uses secure payment solution so that you can be confident that transaction is safe.

I am a tourist. How should I pay for my voucher?

Never pay outside of HotelCompas. Always pay for your voucher directly through HotelCompas. That way you’ll be protected by our Payments Terms of Service. HotelCompas uses secure online payment solution to make your transaction safe and transparent.