How does HotelCompas work?
HotelCompas is online system where you can create, exchange and sell vouchers for hotel stays. To have access to HotelCompas you need to register and login.
What is a voucher in HotelCompas?
Voucher is official document generated in HotelCompas. It has standardized format and confirms your right for stay in hotel. Voucher has unique identificarion number and all details of stay – hotel name, conditions and dates.
How do I see list of participating hotels in HotelCompas?
You can see the list of Hotels once you register and login to HotelCompas web-site. Then you can click on “Hotels” button in upper-left menu and open hotels list.
Help! What if I need to cancel?
If you have to cancel because of an unexpected circumstances out of
your control, please reach out to us with full details via email
firstname.lastname@example.org. We will review your request and will try to help solution.
Please note that at the moment all vouchers are non-refundable. In case of unforeseen circumstances out of your control we might be able to support you with refund, however that will be considered on case to case basis.
How do I contact HotelCompas support if I have more questions?
Our support team is there working for you Mon – Fri 09.00-18.00 (CET)
and Sat-Sun 12.00-16.00 (CET).
You can write us an email to email@example.com or WhatsApp message to +359893916563 We will be happy to help you.
How do I register my hotel in HotelCompas?
How do I create voucher to exchange room nights with another hotel?
What is redemption period for hotel vouchers?
The redemption period and conditions of stays are agreed between
hotels who make exchange. You and the other hotel with which exchange
is made, have a freedom to set up exchange conditions as you see fit
HotelCompas main goal is to make sure that the exchange agreement is officially recorded and that that barter/voucher sale transaction is safe.
How to sell unused exchanged stay to tourists?
If you want to sell your unused voucher, you need to create voucher
for marketplace from it in HotelCompas. You set the price that you
think makes sense. Then voucher and details of stay (room type, meals
incl. or excl., etc.) will be confirmed by hotel where allotment is.
Then voucher is published in marketplace and tourists can buy it.
HotelCompas is taking care of marketing. If you want to promote your voucher via your own network, you are free to do it as well.
Who processes the payment and what is HotelCompas commission?
There is no commission for vouchers creation and exchange between
HotelCompas commission applies only for vouchers sold to tourists. It is 10% of voucher full price.
HotelCompas commission applies only for vouchers sold to Travel Agencies. It is up to 10% of voucher full price.
HotelCompas securely processes the payment and after stay is verified transfers vouchers price less commission to hotel who sold the voucher via bank transfer.
How do I set the price for voucher if I want to sell my allotment to tourists in HotelCompas marketplace?
You have a freedom to set any price that you want. Our recommendation is to check the current price for stay in hotel that you are trying to sell in internet and make a discount from that price. It will your voucher competitive and will increase probability of sale.
I have a guest who wants to stay at my hotel and uses voucher. How do I validate voucher in HotelCompas?
When guest arrives and gives your printed voucher for stay in your hotel, you need to login to HotelCompas. In “My vouchers” you will see the list of all vouchers related to your hotel. Use identification number to find voucher in the system. Mark it as used in HotelCompas. Don’t forget to wish your guest a pleasant stay.
How do I create voucher to sell stay to Travel Agency?
Which Travel Agencies work with HotelCompas?
HotelCompas has partnered with many Travel Agencies around the world. We are working with all types of TAs from big to small. However, our main focus is work with local Travel Agents who know their market well, have strong reputation and put customer satisfaction first.
I have a voucher and going to stay in hotel with it. What should I do prior to travel and upon check-in?
You need to download and print voucher that you are using for your stay. When you arrive at hotel, give printed voucher to reception clerk.
I am a tourist and I want to buy a voucher in HotelCompas. How does it work?
Register and login to HotelCompas web-site. Check “Marketplace” to see
all currently available vouchers. That will open for your list of all
available for sale vouchers. Choose the voucher your wish to buy and
simply follow the steps systems asks you to perform. Once you paid for
the voucher you will get the pfd version of it for your use. Please
save it and take printed version to hotel to show it upon check-in.
HotelCompas uses secure payment solution so that you can be confident that transaction is safe.
I am a tourist. How should I pay for my voucher?
Never pay outside of HotelCompas. Always pay for your voucher directly through HotelCompas. That way you’ll be protected by our Payments Terms of Service. HotelCompas uses secure online payment solution to make your transaction safe and transparent.